We ship UPS, within the United States. We will ship withing 24 - 48 hours upon receiving your order. It is our policy to provide you with a shipment tracking number when your order has been shipped. To meet the specific needs of our customers we offer different shipping options.
SHIPPING CHARGES
Our shipping charges are based on standard UPS rate; which are based on package weight, size, and distance shipped. To preview the shipping charges, enter the items you want to order into your shopping cart. When you're done enter the destination zip code and click on calculate. Directly below will be a list of the different UPS shipping options and the associated charges with them.
UPS Ground, 3rd Day Select, and 2nd Day Air shipping are available to all of our customers who place orders to be shipped to one of the 48 contiguous United States.
Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by UPS 2nd Day Air, or UPS Next Day Air delivery. These orders are not eligible for UPS Ground or 3rd Day Select shipping.
DELIVERY AND LEAD TIME:
Since UPS does not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day Air order, leaving our warehouse on a Friday for New York, will not arrive until Monday, even though it has a one day transit time.
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For standard shipping, you should receive your order within 3-5 business days.
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Orders placed on Friday will be shipped Monday or Tuesday.
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We do not ship outside of the United States
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We do not ship to APO/FPO addresses.
RETURN/EXCHANGE
If you are not happy with your purchase, we will be happy to accept an exchange. You can exchange your purchase for up to 5 days from the purchase date. Products must be in the condition you received them and in the original box. All exchanges must have an return authorization return number before they will be accepted. To request an authorization return number please send the following information in an email to
info@championpartysupply.com; Name of the person who's name appeared on the credit card billed for the goods/service, purchase date, order number and the reason why you wish to return or exchange the item.
If a costume needs to be exchanged , the customer will be responsible for all freight charges. All sales are final in the month of October, returns and exchanges will not be accepted. Thank you for your understanding as Halloween is a very busy time.
BACKORDERS:
Shipping time on backordered items varies. You will be contacted via phone or email if you order a backordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as we get it back in stock.
Payments for backordered items are made up front as part of the original order. This helps to keep shipping costs down, as it would be more expensive to charge for two separate shipments. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.